Last Updated: June 20, 2025
Welcome to TenderZone! These Terms and Conditions (“Terms”) govern your access to and use of the TenderZone platform (“Platform”), which connects carer providers (“Clients”) seeking tender writing and consultancy services with qualified tender writers and consultants (“Service Providers”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Platform.
1. Definitions
- Platform: TenderZone website, applications, and associated services.
- Client: Any individual or entity that registers on the Platform to seek services, primarily carer providers.
- Service Provider: Any individual or entity that registers on the Platform to offer tender writing, CQC review, or consultancy services.
- User: Refers collectively to Clients and Service Providers.
- Services: The tender writing, CQC review, consultancy, and related services offered by Service Providers through the Platform.
- Engagement: A specific project or work agreed upon between a Client and a Service Provider via the Platform.
2. Eligibility and User Accounts
To use TenderZone, you must be at least 18 years old and capable of forming a binding contract. You agree to provide accurate, complete, and updated registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. TenderZone reserves the right to suspend or terminate accounts that provide false information or violate these Terms.
3. Platform Role
TenderZone operates solely as a marketplace. We do not employ Service Providers, nor are we responsible for the quality, legality, or suitability of the Services provided by Service Providers. The contractual relationship for the delivery of Services is directly between the Client and the Service Provider. TenderZone is not a party to this contract.
4. Engagement & Payments
Clients may post their tender requirements; Service Providers may submit proposals. Clients are solely responsible for selecting the most suitable Service Provider.
4.1 Acceptance Final & Payment Liability: Once a Client accepts a Service Provider’s offer or proposal on the Platform, this acceptance constitutes a final, binding agreement. The Client becomes immediately liable for the agreed-upon payment, which must be processed exclusively via TenderZone’s designated payment system.
4.2 No Off-Platform Engagement (Anti-Circumvention): For any opportunities or Engagements initiated or identified through the TenderZone Platform, Users (both Clients and Service Providers) shall not, directly or indirectly, solicit, offer, or accept services or payments outside of the TenderZone Platform for a period of twenty-four (24) months from the last interaction on the Platform related to that opportunity. Any attempt to circumvent TenderZone’s payment system or facilitate off-platform Engagements for work initiated on TenderZone is a material breach of these Terms and may result in immediate account termination, forfeiture of funds, and potential legal action, including liquidated damages.
4.3 Klarna Payments: TenderZone offers Klarna as a payment option to Clients. By selecting Klarna, you agree to Klarna’s terms and conditions, including its instalment plan, credit checks (if applicable), and repayment schedules. TenderZone is not responsible for Klarna’s approval decisions or any disputes arising from the Client’s use of Klarna. Final deliverables will not be issued until the full balance has been received, regardless of Klarna’s instalment schedule. If payment is declined, delayed, or reversed by Klarna, the Client remains liable for the full amount directly to TenderZone.
5. Refunds & Discretionary Credit
5.1 No Refunds: All fees paid to TenderZone, including any platform fees, subscription fees, or service charges associated with connecting Clients and Service Providers, are non-refundable. Once an Engagement is agreed upon and payment is processed for Services rendered through the Platform, such payments are non-refundable. Once an Engagement is agreed upon and payment is processed for Services rendered through the Platform (including via Klarna), such payments are non-refundable. TenderZone is not responsible for third-party financial services, including Klarna. All use of Klarna is governed by Klarna’s own user agreement, and any issues or claims related to financing or payment processing through Klarna must be resolved directly with Klarna.
5.2 Discretionary Credit for Tender Failure: In the exceptional circumstance where a Client’s tender, for which a Service Provider was engaged via TenderZone, is unequivocally declared unsuccessful by the commissioning body, TenderZone may, at its sole and absolute discretion, offer a credit equivalent to 5% of the Service Provider’s fee for that specific tender. This discretionary credit is not a guaranteed refund. Eligibility requires the Client to: (a) Provide official, verifiable proof of the tender’s failure; (b) Demonstrate full compliance with all terms of the Engagement with the Service Provider; and (c) Submit a formal request to TenderZone within 30 days of receiving the tender outcome. TenderZone reserves the right to thoroughly review the circumstances. This credit, if granted, will be applied to the Client’s TenderZone account for future use on the Platform and will not be disbursed as cash.
6. Reviews and Feedback
Users are encouraged to provide honest and constructive feedback and reviews.
7. Intellectual Property
All content on the TenderZone Platform, including text, graphics, logos, and software, is the property of TenderZone or its licensors. Users retain ownership of intellectual property rights in the content they submit to the Platform (e.g., tender documents, proposals) but grant TenderZone a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute such content for the purpose of operating and promoting the Platform. Service Providers grant Clients ownership of the final work product upon full payment.
8. Disclaimer of Warranties and Limitation of Liability
TenderZone provides the Platform on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the operation of the Platform or the information, content, materials, or products included on it. To the fullest extent permissible by applicable law, TenderZone disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
TenderZone is not Liable and Cannot Be Sued: TenderZone is solely a marketplace. We are not responsible for the direct interactions between Clients and Service Providers. To the fullest extent permitted by law, TenderZone, its affiliates, directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, goodwill, or other intangible losses, arising from or in connection with: (i) your access to or use of, or inability to access or use, the Platform; (ii) any conduct or content of any third party (including other Users) on the Platform; (iii) any content obtained from the Platform; and (iv) unauthorized access, use, or alteration of your transmissions or content. This includes, but is not limited to, the quality, suitability, or legality of services provided by Service Providers or the accuracy of tenders submitted by Clients. This applies whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not TenderZone has been informed of the possibility of such damage. You expressly agree that you will not sue TenderZone or its affiliates, directors, employees, agents, or licensors for any claims arising out of or related to your use of the Platform or services procured through it.
9. Indemnification
You agree to indemnify, defend, and hold harmless TenderZone, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your (or anyone using your account’s) violation of these Terms, your use of the Platform, your provision of Services (as a Service Provider), your tender submission (as a Client), or your interactions with other Users.
10. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or your use of the Platform shall be resolved exclusively by the courts located in London, England. Users agree to attempt good faith negotiations to resolve any dispute before initiating legal action.
11. Termination
TenderZone may terminate or suspend your access to the Platform immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Platform will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
12. Changes to Terms
TenderZone reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Platform after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Platform.
13. General Provisions
13.1 Entire Agreement: These Terms constitute the entire agreement between you and TenderZone regarding your use of the Platform.
13.2 Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect.
13.3 Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.
14. Contact Information
If you have any questions about these Terms, please contact us at:
TenderZone Support
care@tenderzone.com
15. Data Protection
TenderZone processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using the Platform, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy. You have the right to access, correct, or delete your data, and to object to certain types of processing.
16. Dispute Resolution Between Users
TenderZone is not responsible for resolving disputes between Clients and Service Providers. However, we may, at our sole discretion, attempt to mediate disputes if contacted within 14 days of the issue. Our involvement does not create any obligation or liability. Users are encouraged to document all communication and deliverables via the Platform to aid dispute resolution.
17. Service Standards
Service Providers agree to:
- Deliver services professionally and in accordance with the agreed timeline.
- Communicate promptly with Clients via the Platform.
- Honour the scope of work agreed upon in the Engagement.
Clients agree to:
- Provide clear instructions and necessary materials upfront.
- Respond to queries in a timely manner to avoid delays.
18. Force Majeure
TenderZone shall not be liable for any delay or failure to perform its obligations under these Terms due to events beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, government restrictions, or internet outages.
19. Third-Party Services
The Platform may include links or integrations with third-party services. Your use of these services is subject to the terms and conditions of those providers. TenderZone is not responsible for the performance, availability, or legality of third-party services.
20. Payment to Service Providers
Service Providers will only be paid once the Client has made full payment to TenderZone. TenderZone holds no obligation to pay a Service Provider until payment from the Client has been successfully processed, cleared, and confirmed. In the event of a delay, dispute, or non-payment by the Client, Service Providers agree to hold TenderZone harmless and acknowledge that TenderZone does not guarantee payment unless and until funds have been received from the Client.
Partial payments (e.g. milestone-based or instalments via Klarna) may result in partial releases to the Service Provider only after the respective portion has been received.